Terms of Use

Effective Date: 10/25/2022

Last Updated: 10/25/2024

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Welcome to Cloud Health. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”).

These Terms of Use (the “Terms”) are a binding contract between you and CLOUD HEALTH SYSTEMS, LLC (“Cloud Health,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms, as they may be amended from time to time, will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy https://www.findsunrise.com/privacy-policy and any other relevant policies. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

CLOUD HEALTH IS NOT A PROVIDER OF MEDICAL SERVICES. WE DO NOT HAVE PHYSICIANS OR OTHER STAFF, AND WE CANNOT HANDLE ANY EMERGENCY. DO NOT USE THE SERVICES IF YOU NEED MEDICAL CARE OR ARE EXPERIENCING A MEDICAL EMERGENCY. IF YOU NEED MEDICAL CARE, PLEASE CONTACT YOUR PHYSICIAN. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM.

Your Relationship with Sunrise

Sunrise, on its own behalf and on behalf of one or more professional corporations incorporated, formed or authorized in one or more states and for which Sunrise provides administrative services, including but not limited to (collectively, the “Professional Entities”), including but not limited to M&D Integrations, Inc., makes certain information available to you regarding remote weight loss treatment programs (“Telehealth Visits”) and facilitates your access to telemedicine and expert medical services provided by the Professional Entities (the “Services”)

Sunrise is independent from the Professional Entities and the healthcare providers that may provide you with telehealth services through the Professional Entities. Sunrise is not responsible for the Professional Entities’ acts, omissions or for any content of the communications made by them to you. Sunrise does not engage in the practice of medicine or provide any other health services.

Sunrise itself does not offer any diagnosis or treatment. ALL INFORMATION PROVIDED ON THIS SITE OR IN CONNECTION WITH ANY COMMUNICATIONS SUPPORTED BY Sunrise IS INTENDED TO BE FOR GENERAL INFORMATION PURPOSES ONLY AND IS IN NO WAY INTENDED TO CREATE A PROVIDER-PATIENT RELATIONSHIP AS DEFINED BY STATE AND FEDERAL LAW. USE OF THE Sunrise SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL DIAGNOSIS OR TREATMENT AND RELIANCE ON ANY INFORMATION PROVIDED BY Sunrise IS SOLELY AT YOUR OWN RISK

‍‍‍Arbitration Agreement

‍Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Cloud Health and limits the manner in which you can seek relief from Cloud Health. Both you and Cloud Health acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Cloud Health’s officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.

(a) Arbitration Rules; Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in San Francisco County, California. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. The arbitrator shall have the sole authority to determine all claims and all issues regarding the arbitrability of the dispute and the scope of this agreement to arbitrate.

(b) Costs of Arbitration. The Rules will govern payment of all arbitration fees. Cloud Health will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Cloud Health will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. 

(c) Small Claims Court; Infringement. Either you or Cloud Health may assert claims, if they qualify, in small claims court in San Francisco County, California or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. 

(d) Waiver of Jury Trial. YOU AND CLOUD HEALTH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Cloud Health are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Cloud Health over whether to vacate or enforce an arbitration award, YOU AND CLOUD HEALTH WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.

(e) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Cloud Health is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below. 

(f) Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 421 Crown Rd, Kentfield, CA 94904 postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.

(g) Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Cloud Health to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Cloud Health agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, San Francisco County, California, or the federal district in which that county falls. 

(h) Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Cloud Health.

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Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with our Services. If we make any changes to these Terms, we will notify you of the amended Terms by posting them to our Website. The amended Terms will be effective immediately upon posting. It is your responsibility to check the Website for any changes to these Terms, and you will be deemed to have accepted such changes by continuing to use the Services. If at any time you choose to no longer be bound by these Terms, you must stop using the Services.

What about my privacy?

Cloud Health takes the privacy of its users very seriously. For the current Cloud Health Privacy Policy, please click here: https://www.findsunrise.com/privacy-policy.

Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. We do not knowingly collect or solicit personally identifiable information from children under 16 years of age; if you are a child under 16 years of age, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided us personal information, please contact us at admin@findsunrise.com.

Health Insurance Portability & Accountability Act 

Some professionals you may interact with in connection with our Services qualify as “health care providers” under the Health Insurance Portability & Accountability Act (“Health Care Providers” and “HIPAA”, respectively). Such Health Care Providers may require you to review and acknowledge their specific HIPAA Notice of Privacy Practices; any such terms are between you and such Health Care Provider. We encourage you to review our Privacy Policy https://www.findsunrise.com/privacy-policy, which provides additional information on how Cloud Health may use your Personal Data (as defined in the Privacy Policy) and any communications between you and such Health Care Provider, to the extent that Cloud Health receives that communication.

What are the basics of using Cloud Health?

You may be required to sign up for an account, select a password and user name (“Cloud Health User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. Cloud Health may utilize the information you provide to verify your identity using third party, publicly available information. If, Cloud Health determines, in its sole discretion, that you have provided inaccurate information, or we cannot verify your identity, Cloud Health may refuse to provide you with Services. You may not select as your Cloud Health User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else.

You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law.

You will not share your Cloud Health User ID, account or password with anyone, and you must protect the security of your Cloud Health User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Cloud Health User ID and account.

No Medical Advice; Not for Emergencies

Cloud Health does not offer medical advice or diagnoses, or engage in the practice of medicine. Our Services are not meant to diagnose or treat any conditions – only your medical professional can determine the right course of treatment for you and determine what is safe, appropriate and effective based on your needs. Reliance on any information provided by Cloud Health or in connection with the Services is solely at your own risk. You are solely responsible for any decisions or actions you take based on the information and materials available through the Services. 

You acknowledge that although some Content (defined below) may be provided by individuals in the medical profession, the provision of such Content does not create a medical professional/patient relationship between you and Cloud Health. Healthcare providers and patients should always obtain applicable diagnostic information from appropriate trusted sources. Healthcare providers should never withhold professional medical advice or delay in providing it because of something they have read in connection with our Services.

What about messaging?

1. As part of the Services, you may receive communications through the Services, including messages that Cloud Health sends you (for example, via email or SMS). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages. By signing up for the Services and providing us with your wireless number, you confirm that you want Cloud Health to send you information regarding your account or transactions with us, which may include Cloud Health using automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Cloud Health, and you represent and warrant that each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from Cloud Health. You agree to indemnify and hold Cloud Health harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing. If you elect to receive text messages or phone calls from us, "Sunrise", either via our Site, App, or by sending a text message to us indicating your consent, you are providing your prior express written consent to receive recurring marketing, transactional or promotional telephone calls and/or SMS text messages from us (each, a “Call” or “Text Message”), including your consent to marketing messages and calls sent through an automatic telephone dialing system. This service is optional and is not a condition of purchase. Message frequency varies. Sunrise transactional SMS may include order status, invoice available, intake status, order status, notification waiting, and action required communications. Sunrise has the right to change the frequency of messages sent either up or down at any time. Sunrise may also change the short code or phone number that messages come from, but will inform customers if they do so. You can opt out of receiving further Text Messages or Calls at any time. To opt out of Text Messages from us, reply “STOP” at any time to any Text Message you receive from us. "STOP" must be sent in the default text format in order to be applicable and to register your opt out. If sent in any other format, the opt out will not apply or be recognized. For help, reply “HELP” to any Text Message you receive from us or contact customer care at support@findsunrise.com. Message and data rates may apply. Please contact your mobile phone carrier for details. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. Text Message services are provided on an “as is” basis.

2. Consent to Contact: By providing us with your telephone number, whether throughthe website (www.findsunrise.com), in conjunction with any account, or via other methods, you agree that we, and third-parties acting on our behalf, maymake or send communications to you at that telephone number, including but not limited to telephone calls, texts (e.g., SMS, MMS, over-the-top (OTT) messaging(iMessage, WhatsApp), or successor protocols or technologies), and voicemails, and that these communications may be made or sent using an automated system, pre-recorded or artificial voice, and/or artificial intelligence (AI).  You agree that we may communicate with you at any phone number you provide, including but not limited to communications regarding the Services, your account(s), and/or to respond to a request or inquiry made by you through or in relation to the Services. We may use your telephone number for multi-factor authentication (“MFA”), to confirm your identity and help protect the security of your account. Part of the MFA identity verification process may involve sending texts containing security codes to your telephone number. You agree to receive these texts as part of theMFA process.  We may also use your telephone number to contact you for marketing purposes, such as to provide special offers or details regarding Cloud Health products or services, unless you opt out of such marketing calls/texts. You acknowledge that communications may be made to your telephone number even if registered on any state or federalDo Not Call list. If you opt-in, we may also make or send automated marketing calls and/or texts to your telephone number. You understand that you do not have to agree to receive automated marketing calls/texts as a condition of purchasing any goods or services from us.

You also acknowledge that all communications to or from us and/or third parties acting on our behalf, or otherwise exchanged through the Site, electronically, or by telephone, may be monitored and recorded and you consent to such monitoring and recording.

You are required to notify us of any changes to your contact details, including telephone number(s), to ensure your preferences and contact information are up to date. You verify that you are the current subscriber and/or owner of any telephone number that you provide to us and you are authorized to consent to and receive communications at that telephone number.You are strictly prohibited from providing a telephone number that is not your own. You also represent that any business telephone number you provide is, in fact, a business telephone number and not a residential telephone number, regardless of whether the telephone number is associated with a mobile phone or a landline. If we discover that any information you provide to us is false or inaccurate, we may suspend or terminate your access and/or account(s) at anytime.

You may opt-out of automated calls/texts and/or marketing calls/texts from us at anytime, by replying “STOP” to any marketing text message you receive from us orby emailing us at support@findsunrise.com with your request, your name, and the telephone number to which the request pertains. When opting out of texts, you acknowledge and agree to accept a final confirmatory message, which may also seek clarification as to the scope of your opt-out. It is your sole responsibility to notify us if you no longer want to receive automated calls and/or texts. You waive any rights to bring claims for unauthorized or undesired calls/texts resulting from your failure to opt-out immediately.  Please allow up to ten (10) business days (unless otherwise required by applicable law) to process any opt-out request.  Please note that even if you opt out of automated messages, we reserve the right to make non-automated calls or send non-automated texts to you. It is possible that third parties may have your contact information and you may continue to receive communications from these third parties despite an opt-out request. We are not responsible for unwanted contact from third parties. Please contact third parties directly to inform them of your communication preferences.

You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive communications from us. You must notify us immediately of any breach of security or unauthorized use of your telephone device. Although we and our authorized agents and affiliates will not be liable for losses caused by any unauthorized use of your telephone device, you may be liable for the losses of Cloud Health, our authorized agents and affiliates, or others due to such unauthorized use.

Texts may only be available to customers of select carriers with compatible handsets. Message frequency will vary. There is no fee to receive texts from us and our authorized agents; however, you may incur a charge for these texts from your telephone carrier or service provider, which is your sole responsibility. Message and data rates may apply. Check your telephone plan and contact your carrier for details. You represent and warrant that you are authorized to incur such charges and acknowledge that Cloud Health and our authorized agents and affiliates are not responsible for such charges.

Are there restrictions in how I can use the Services?

You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Submission (as those terms are defined below) or otherwise use the Services or interact with the Services in a manner that:

  1. infringes or violates the intellectual property rights or any other rights of anyone else (including Cloud Health);
  2. violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Cloud Health;
  3. is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
  4. jeopardizes the security of your Cloud Health User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you);
  5. attempts, in any manner, to obtain the password, account, or other security information from any other user;
  6. violates the security of any computer network, or cracks any passwords or security encryption codes;
  7. runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
  8. “crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
  9. copies or stores any significant portion of the Content; or
  10. decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services. 

What are my rights in the Services?

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below) and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Cloud Health’s) rights.

Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable, revokable, and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand that Cloud Health owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply.

Who is responsible for what I see and do on the Services?

Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. 

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it.

The Services may contain links or connections to third-party websites or services that are not owned or controlled by Cloud Health. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Cloud Health is not responsible for such risks. 

Cloud Health has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Cloud Health will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service. 

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Cloud Health shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Cloud Health is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Cloud Health, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Will Cloud Health ever change the Services?

We’re always trying to improve our Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. 

Do the Services cost anything?

The Services may be free or we may charge a fee for using the Services. If you are using a free version of the Services, we will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services. Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees or costs may apply to your use of the Services.

  1.  Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please see our Paid Services page http://findsunrise.com for a description of the current Paid Services. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms.
  2. Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.
  3. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
  4. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD REACH OUT TO support@findsunrise.com.
  5. Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS http://findsunrise.com/login. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.
  6. Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
  7. Auto-Renewal for Paid Services. Unless you opt out of auto-renewal, which can be done by emailing support@findsunrise.com, any Paid Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Paid Services at any time, email support@findsunrise.com.  If you terminate a Paid Service, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING MONTHLY BASIS, YOU MUST CANCEL THE APPLICABLE PAID SERVICE BY CONTACTING US AT support@findsunrise.com  OR TERMINATE YOUR CLOUD HEALTH ACCOUNT BEFORE THE END OF THE RECURRING TERM. PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, CLOUD HEALTH WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.
  8. Reaffirmation of Authorization. Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service.
  9. Free Trials and Other Promotions. Any free trial or other promotion that provides access to a Paid Service must be used within the specified time of the trial. You must stop using a Paid Service before the end of the trial period in order to avoid being charged for that Paid Service. If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Service, please contact us at support@findsunrise.com.
What if I want to stop using the Services? 

You’re free to do that at any time by contacting us at support@findsunrise.com; please refer to our Privacy Policy https://www.findsunrise.com/privacy-policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. 

Cloud Health is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Cloud Health has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. 

If you have deleted your account by mistake, contact us immediately at support@findsunrise.com – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement. 

Use of International Pharmacies 

Cloud Health Systems (the “Company”) is a patient focused telemedicine company that works with patients to obtain high-cost medication at the lowest cost for them. We are committed to helping ensure that patients can obtain medication, products and /or services, (the “Product”) from licensed pharmacies in the United States and in Canada as well as the UK. Where applicable, the Company will facilitate orders on the Customer’s behalf with Canadian or UK Pharmacies. The terms and conditions below shall govern all purchases of Product by Customers for personal importation from Canadian and UK authorized pharmacies (collectively, the “Pharmacy”), and Company’s activities in connection therewith. I acknowledge and authorize the Company as follows:

  1. The Company does not provide health-related services or treatment and does not provide health insurance of any type.  You are not seeking any medical information from the Company.
  2. You are responsible for all payments listed on our invoices. The Company makes payments directly to the Canadian or UK pharmacies.  
  3. You authorize the Company to contact your Prescriber communicating your request that he/she send your prescription to our Canadian or UK pharmacy partners. 
  4. You are aware that the Company will be facilitating the transmission of your personal health information by electronic means (e.g. fax or internet) to its employees, agents, affiliates and service providers including the Canadian physician retained on your behalf.  You provide your authorization to allow any licensed physician retained by Company’s Pharmacy partners on your behalf to obtain your medical history, drug history, contact information and other necessary documentation from your U.S. physician (“Your Own Physician”). You further authorize the Canadian physician retained by Company’s Canadian pharmacy partners and Your Own Physician being in contact with one another to discuss your medical condition, as it pertains to the prescribing of your medication. You understand the reason for this authorization is to provide the licensed physician retained on your behalf with the full opportunity to conduct an independent analysis of whether your prescription is appropriate and discuss any potential medical complications that may arise. By using the Company related to the prescriptions, information related to the prescriptions provided to Canadian pharmacies will be collected from pharmacies that fill your prescription. You further understand that your medical information will not be used for any other purpose, will be kept in strict confidence, and will not be sold to any third parties. 
  5. This program is voluntary. The authorizations and consents that you are providing herein to the Company commence on the date you sign this form and will continue until you revoke them.  You understand you can revoke the authorizations you have granted at any time by giving written notice to the Company of your intentions in that regard.
  6. You are the age of majority, am fully competent to make your own health care decisions.
  7. You understand that medications may have differences in labeling, dosage strength, packaging, or storage requirements compared to medications approved in the United States.
  8. While the products are intended to be considered personal importation of medications by you, the Company and the Pharmacy cannot guarantee delivery of medications, as they may be delayed, confiscated, or seized by U.S. Customs and Border Protection (CBP). If there is a problem with delivery, the Company and its partners will assist you in finding a resolution.
  9. You understand that you are purchasing these medications for personal use only, and you assume full responsibility for any associated risks, including but not limited to potential health effects, delays, or non-delivery.
  10. By proceeding with your order, you voluntarily consent to these terms and waive any claims against the Company related to the importation, quality, or delivery of the medications.
  11. It is your responsibility to have Your Own Physician conduct regular physical examinations, including any and all suggested testing to ensure that you have no medical problems which would constitute a contraindication to you taking the Product. You certify that you have had a physical examination by Your Own Physician within the last twelve (12) months from the date hereof.
  12. It would be a violation of the law to falsify any information provided to the Company and your Canadian pharmacy partners, including, but not limited to, any information on this Authorization. You agree to truthfully, and to the best of your knowledge, answer all of the questions in this Authorization. You further agree and understand that you will be solely responsible for any adverse effects that you may suffer from taking or continuing to take the Product in the event that you have failed to fully furnish your complete and accurate medical history and/or if you fail to notify Your Own Physician and your Canadian Pharmacy partners of any change in your physical or medical condition.
  13.  You also understand that no controlled medications, narcotics, tranquilizers, or other medications that our Canadian pharmacy partners and/or its affiliates deem inappropriate, will be provided.
  14. You appoint the Company to act as your agent in order to take all steps that it deems necessary to have an order set up with Canadian pharmacies and have the Product dispensed by the Pharmacy, to the same extent as you could do if you were personally present at the Pharmacy, including: (a) collecting personal health information about me; (b) disclosing that information to and having a licensed physician perform an independent medical review in order to obtain a valid prescription for the Product, if necessary; and (c) packaging the Product and delivering it to you. You hereby waive any requirement of the physician to conduct a physical examination. 
  15. You initiated contact with and understand that the Pharmacies for the Company are located in Canada or the UK. 
  16. The Product is sold and dispensed by the Pharmacy in accordance with the laws of the jurisdiction in which the Pharmacy is located. Title to the Product passes from the Pharmacy to you when the Product leaves the Pharmacy. The Pharmacy delivers the medication to your agent in the Pharmacy’s jurisdiction. Typically, this agent is a delivery service, in which case you give the Pharmacy or its agent authority to select the agent on your behalf.
  17. The review of your medical information by a physician is in no way intended as a means to diagnose any medical condition and does not substitute the requirement for me to obtain my own professional medical advice from Your Own Physician. You agree to direct all questions to Your Own Physician. You will consult Your Own Physician before taking any new drug or changing my daily health regimen.
  18. Any and all agreements reached or contracts formed and transactions undertaken with or involving the Pharmacy are and shall be deemed to be made in the jurisdiction of the Pharmacy and shall be governed by the laws of the jurisdiction of the Pharmacy applicable to such contracts, agreements and transactions (unless the Company elects otherwise in its sole discretion). The Courts of that jurisdiction shall have sole and exclusive jurisdiction over any dispute that may arise between you and the Pharmacy and you agree to attorn to the Courts of that jurisdiction for any and all such dispute or disputes (unless the Company elects otherwise in its sole discretion).
  19. The Company and/or the Pharmacy may communicate with me via email or telephone to discuss my order or pending refill order for the Product.
  20. The Company is processing fees on behalf of ourself as well as other related stakeholders and passing those fees through to the patient. An administrative charge may be included in the transaction cost to cover costs associated with facilitating this service. 

You have read and understand the foregoing terms and you agree that they shall be binding upon you and your heirs, assigns, successors and personal representatives.

What else do I need to know?

Cloud Health reserves the right to use User Submissions in the form of video, audio, or text, in our content for marketing purposes.

CMS Governed Plans. If you are a federal health program beneficiary, you agree that neither you, your healthcare provider, the affiliated physician practices, or any of the health care organization(s) or provider(s) with whom we partner to provide health care and pharmacy services to you will submit a claim for reimbursement to any federal or state healthcare program for the costs of the services and products provided to you through the Services. 

Choice of Pharmacy Services. If you receive a prescription as a result of your use of the Services, you may select a partner pharmacy of ours to ship your prescription if it's a medication they offer. You may also choose to have your prescription fulfilled through the pharmacy of your choice by writing to support@findsunise.com. You give us consent to send and disclose to any of our partner pharmacies or the pharmacy of your choice all information provided by you, health care records, and other applicable health care information and personal information (such as your name, location and demographic information) so that you may receive pharmacy services.
If you select to use a Sunrise partner pharmacy to fulfill any prescriptions, you acknowledge that your medication will not be shipped in child-resistant packaging and that you must keep it out of the reach of children.  Utilization of these services may be subejct to their terms, conditions, and other consent requirements, which are outside of Sunrise's control.

Warranty Disclaimer. Cloud Health and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Cloud Health and all such parties together, the “Cloud Health Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Cloud Health Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Cloud Health Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY CLOUD HEALTH (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE CLOUD HEALTH PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF ONE-HUNDRED ($100) DOLLARS OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU. 

Indemnity. You agree to indemnify and hold the Cloud Health Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Cloud Health’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to the conflicts of laws provisions thereof.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Cloud Health may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Cloud Health agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Cloud Health, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Cloud Health, and you do not have any authority of any kind to bind Cloud Health in any respect whatsoever. Except as expressly set forth in the sections above regarding the Apple Application and the arbitration agreement, you and Cloud Health agree there are no third-party beneficiaries intended under these Terms.

Get Paid To Lose Weight Program

Our "Get Paid To Lose Weight" program rewards you for achieving weight loss goals. By participating in this program, you agree to the following terms:

  1. Program Overview:
    • You will earn $10 in account credit for every 1% of body weight lost. The weight loss will be calculated based on your starting weight when you join the program. 
    • The program is valid for weight loss up to 10% of your starting weight, or a lower amount as recommended by your physician.
      1. Physicians typically recommend losing 1-2 pounds per week for safe and sustainable weight loss. Please consult your physician for personalized advice. Important note: Credit will not be applied for weight loss below a level deemed "healthy" by the NIH.
      2. Please refer to this chart from the National Institue of Health for what constitutes a healthy BMI - https://www.nhlbi.nih.gov/health/educational/healthdisp/pdf/tipsheets/Are-You-at-a-Healthy-Weight.pdf
  2. Payment and Credit:
    • The payment is issued as account credit, which will be applied against your next applicable charge.
    • The credit is applied in the month following the acceptance of your weight loss submission.
  3. Submission and Acceptance:
  4. Program Limitations:
    • The account credit is not available for refunds or cash.
    • If you cancel your service, any unused credit from the program will be forfeited, and the program will no longer be valid.
  5. Modification or Termination:
    • We reserve the right to modify or terminate the "Get Paid To Lose Weight" program at any time. Any changes will be communicated in advance where applicable.

If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

Email: support@findsunrise.com

Address: 100 Pine Street, Unit 500, San Francisco, CA, 94111